Clinicare QLD - A Union of Compassion and Healthcare

    Complaints & Feedback

    We value your feedback and are committed to resolving any concerns.

    Submit a Complaint

    Our Response Times

    • Acknowledgment: Within 24 hours
    • Investigation: Within 7 business days
    • Resolution: Within 14 business days

    Our Complaints Process

    1. 1Submit your complaint via this form or by calling us
    2. 2We acknowledge receipt and assign an investigator
    3. 3We investigate and may contact you for more details
    4. 4We provide a written response with our findings
    5. 5We implement any necessary improvements

    Contact Us Directly

    0428 950 043

    hello@clinicareqld.com.au

    External Bodies

    If you're not satisfied with our response, you can escalate to:

    NDIS Quality and Safeguards Commission

    Phone: 1800 035 544

    www.ndiscommission.gov.au

    Aged Care Quality and Safety Commission

    Phone: 1800 951 822

    www.agedcarequality.gov.au
    Aboriginal and Torres Strait Islander cultural imagery

    Acknowledgment to Country

    Clinicare QLD acknowledges the First Peoples of this Nation and their ongoing cultural and spiritual connections to the lands, waters, seas, skies, and communities.

    We acknowledge First Nations Peoples as the Traditional Custodians and Lore Keepers of the oldest living culture and pay respects to their Elders past and present.

    Unity in Diversity • Respect • Recognition