Privacy Policy
Your privacy is important to us. This policy explains how we handle your personal information.
Last updated: January 2025
1. Introduction & Scope
Clinicare QLD (ABN: 71 679 271 431) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy applies to all personal information collected by Clinicare QLD through our website, services, and business operations across Queensland, including our primary service areas of Cairns, Torres Strait, and Far North Queensland.
By using our services or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Details
Name, address, phone number, email address, date of birth, emergency contact information, and other identification details.
Health & Medical Information
Health conditions, medical history, medications, care plans, NDIS participant numbers, aged care assessment information, and other health-related data necessary for providing our services.
Financial Information
NDIS plan details, Home Care Package information, payment details, and billing information.
Website Usage Data
IP addresses, browser type, pages visited, time spent on our website, and other analytics data collected through cookies and similar technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing healthcare, disability support, and aged care services
- Processing referrals and assessments
- Developing and managing care plans
- Communicating with you about your care and services
- Processing payments and managing billing
- Complying with NDIS, aged care, and healthcare regulatory requirements
- Responding to enquiries and complaints
- Improving our services and website functionality
- Sending newsletters and updates (with your consent)
- Recruitment and employment purposes
4. Information Sharing & Disclosure
We may share your personal information with:
- Healthcare professionals involved in your care
- NDIS Quality and Safeguards Commission (as required)
- Aged Care Quality and Safety Commission (as required)
- Government agencies as required by law
- Your nominated representatives or family members (with your consent)
- Service providers who assist our operations (bound by confidentiality)
- Emergency services in emergency situations
We will never sell your personal information to third parties for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure, encrypted storage systems
- Password protection and access controls
- Staff training on privacy and confidentiality
- Regular security assessments and updates
- Secure disposal of personal information when no longer required
6. Your Privacy Rights
Under the Privacy Act 1988, you have the right to:
- Access: Request access to personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Complaint: Lodge a complaint about how we handle your information
- Withdraw Consent: Withdraw consent for non-essential communications
To exercise these rights, please contact us using the details below. We will respond to requests within 30 days.
7. Cookies & Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. For detailed information about our cookie practices, please see our Cookie Policy.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
When providing services to children under 18, we collect information from parents, guardians, or authorised representatives. We take additional care to protect the privacy of minors and obtain appropriate consent for collecting and using their information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
